Shipping Information
We will ship our products anywhere in the lower 48 United States. We can ship to Alaska and Canada in most cases, but it requires a special quote from our freight broker. For Canada, you will also need to provide us with the information for your customs broker. We do not have a customs broker and cannot provide that service.
Wondering how much shipping is going to cost?
To provide you with the lowest shipping cost we can possibly offer - we calculate shipping costs based on the specific product size, weight, and distance. To find out what this price is, simply add the proper quantity of the products you would like to your cart. Next, enter your delivery zip code and then hit the "Update" button. The system will return your estimated shipping cost.
Low Shipping Rates!
We have negotiated special arrangements with our freight carriers and suppliers to provide you with the most economical shipping rates. These low rates are based on the products you purchase, the quantity purchased, and the delivery destination. If a competitor offers "Free Shipping", be advised that there is no such thing. The reality is that the cost of shipping and delivery has "blended" into the cost of the product.
Lift Gate
"What is a lift gate?" you ask. This is the platform on the back of a delivery truck that is used to lower your material from the truck to the ground level.
We use some of the largest and most well-respected carriers in the industry. All they handle is this type of freight, which is referred to as LTL, or "Less Than Truckload" quantities. These companies' rate of claims or damaged material is less than 1%. We use these companies to get you the absolute lowest freight rate on your order. These companies do have certain terms that you need to be aware of. The following are some of these terms and conditions.
For residential or commercial location delivery, you must have someone at the delivery location to help unload the order. Deliveries are "curbside". The drivers will not bring the material into your home. If you are handicapped or have no way of assisting the driver, please call our office and we will explain the extra fee to have the material unloaded.
The freight carrier will usually contact you prior to the delivery. We will send you an e-mail listing the terminal phone number and a tracking number. If you have not heard from the freight carrier by the time you have received this e-mail, we suggest that you contact them to confirm the delivery date and time.
The freight company will usually give you the date of delivery, and a time window which should be a two to six hour time span. Whoever is accepting the delivery must inspect it and sign for the order according to the Delivery Checklist we send you.
Accepting your shipment...
It is your responsibility to make sure that the order is inspected when it is delivered. If you are not going to be the person accepting the order, you must make sure that the person signing the order is capable of doing so. You cannot sign the paperwork and let the driver leave until the order has been thoroughly inspected. All our shipments are insured for delivery to your location.
If there is any damaged material, it must be noted on the shipping paperwork the carrier has in their possession in order for us to issue replacement material to you and for us to be properly reimbursed by the trucking company. Without properly noting damaged material at the time of delivery, the claim would not be valid and replacement material would be shipped at your expense. We are referring to damage by the trucking company, not manufacturer defects.
In the unlikely event there is any damaged material delivered by the shipping company, make sure that the carrier driver notes all damages to the paperwork, hold onto the material, and take detailed photos of all pieces that have sustained damage. A claim cannot be filed without having damages noted on the shipping paperwork by the delivery driver. Please contact us by phone or email and we will make arrangements for the replacement of this material, provided that all measures have been taken as stated above.
Delivery Time
After you place an order, it generally takes 1 to 2 business days to process. After the order is processed and provided that all the material is in stock, it is scheduled for pick up by our freight carrier. The order usually takes 10 days to 2 weeks to arrive at your location, although it can take a little longer during this unprecedented busy period for the supply chain. This total lead time may vary slightly based on the time of year and your delivery location. ArtWalk Tile shall not be responsible for delivery delays caused by acts of God, strikes, accidents, border/customs delays, traffic, natural catastrophes, or other delays with the freight companies and our distributors which are beyond the control of ArtWalk Tile. Please plan ahead and do not wait until the last minute to order your tile!
If part of the order or the entire order is not in stock, we will immediately notify you and advise you of your options.
General Notes
All tile and flooring are shipped via common carrier (trucking lines). We cannot send any flooring via the package delivery services of UPS, FedEx, or DHL.
If you have any questions or concerns, please reach us at 888.669.9995 and we will be more than happy to discuss this with you.